The Power of the Internet!

I have resolution to my problem with Earthlink! An employee from Earthlink saw my Twitter post and contacted me on Monday. He told me that it seemed like I had a valid problem and forwarded my info onto their Executive Escalations group and asked for my contact info. I got a call the next day and we discussed my issue. He saw nothing in my file showing a cancellation of our phone line in Los Angeles in 2005, so he said he would do some investigating and get back to me. I am happy to say I had a message on my phone today stating that everything has checked out and I will be getting reimbursed for $1900! YAY!!!!! That will really help pay some bills this month.

The kids and I are off to Los Angeles tomorrow to visit family and friends and then next weekend, I will drive down to Long Beach for Quilt Festival.

9 Responses to “The Power of the Internet!”

  1. Jo says:

    FABULOUS! Restores my faith in corporate America! See you in Long Beach and drive safely!

  2. Gerrie says:

    I find it interesting that these big companies are using google alerts to find out what we are saying about them. Glad they finally settled this with you. Have fun in La La land.

  3. Beena says:

    That is good news.
    Have fun on your trip!

  4. I am still amazed by the power of the internet. Thats great that it all worked out and the way it did is awesome to me. Have a great/safe time out west and take plenty pictures.

  5. That is wonderful! Congrats for sticking with it and setting things straight. Safe travels!

  6. WOOHOO, way to go! I’ve heard of this happening with other Tweets/Twitter stuff, issues being resolved almost instantly. I’m thrilled it worked for you!

  7. Penny says:

    Probably the best $1,900. promo expense Earthlink paid out. It pays to hang tough.

  8. Gary says:

    I’m glad things worked out Judy.

  9. WooHoo! COngrats! I wonder if this has anything to do with the “united Breaks Guitars” video that’s been sweeping the internet!

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